FAQ
At Kaamut®, we believe that a knife is more than just a tool—it’s an extension of the chef’s hand, a symbol of precision, craftsmanship, and dedication.
Shipping
What is the shipping time?
We aim to process all orders within 1-2 business days. Delivery times vary depending on the destination, typically taking an additional 2-10 days after processing.
Shipping rates
Shipping rates vary depending on the destination. Check for free shipping options available on orders over a certain amount.
How can I track my order?
After your order has been processed, you’ll receive an email with a tracking number. Simply click the link in your email or visit this page to track your order.
What are the payment methods available?
We accept PayPal, Shop Pay, Apple Pay, Google Pay, iDeal, and every major Credit and Debit cards.
Returns
Can I return a product?
Products can be returned within 30 days without giving any reason. Products must be returned unused and in their original packaging.
Personalized orders are uniquely made just for you. As such, we can’t accept returns or offer refunds on these bespoke items. more info
Can I cancel my order?
Yes, if you wish to cancel your order for any reason, just send us an email at info@Kaamut.com within 12 hours from the time the order was placed. Beyond 12 hours, orders will be accepted as final and ready to be shipped to your doorstep.
Do the knives come with a warranty?
Yes, we offer a free 2-year warranty on all knives. This covers any defects in material or craftsmanship. We take great pride in our knives and therefore only tolerate absolute excellency – nothing less. more info
Product Care
How to correctly care for my KAAMUT?
Avoid placing knives in the dishwasher; always ensure they are cleaned by hand and wiped dry with a clean cloth following each use. more info
Can't find what you're looking for?
For any other questions please email us at info@Kaamut.com
Our customer service team will get back to you within 24 hours.
Please include your order number (if available).
Our company details:
KAAMUT®
L KOKO BV
Kouter 119
1785 Merchtem
Belgium
VAT: BE0460245501